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Terms & Conditions

JAPANESE LOVE TOYS TERMS AND CONDITIONS

JAPANESE LOVE TOYS OVER 18 WARNING

Warning: This site is strictly for people that are over 18 years of age. Anyone under the age of 18 years should not view or use this site.
By entering the website and placing an order with Japanese Love Toys you are consenting to being over 18 years of age.

Japanese Love Toys takes this very seriously so please respect the rules

Discreet Shipping

To respect your privacy your parcel/satchel will arrive with no item description listed (for domestic shipping). The "From" field will have "Sakurako Imports" written on it. 
Each parcel is packed with bubble wrap to ensure your item(s) are not damaged in transit. 
With the exception of our dolls, your goods will arrive via Australia Post with a tracking number and use express post next day or standard satchels.

Policy on Small Goods, No International Shipping

What are small goods?

Masturbators, lubricants, fragrance, air dolls, body style toys etc. These items are already imported into Australia and setup for Australian postage so unfortunately are only shipped inside Australia.

Worldwide shipping is only available for “My Love Doll”. 

Returns Policy – Australia (Not relevant to Dolls)

The Customer must carefully inspect the item(s) as soon as they are delivered and notify Japanese Love Toys immediately if the customer notices any problems with the product, such as damage or delivery of an unordered item. If this is the case, the customer must return the item within 9 days from the date on which the customer had informed Japanese Love Toys and thus the item will be replaced.
Upon Japanese Love Toys receiving the returned item(s) the postage cost will be refunded thereafter.

Note: All returns must be packed correctly to be accepted.

 

Return to Sender

If your order is sent back to us because:

  • Your address details were incorrect.
  • Your item(s) were not collected from the Post Office in the required time period.
  • There was an issue with the location of your mailbox or mailbox not correctly labelled.

The customer will have to cover the postage cost for the re-shipping of item(s) again.

Satisfaction Policy

If you are not satisfied with your item due to the nature of the product we cannot accept returns based upon this. Please carefully select your item before purchasing so this doesn’t occur.
Please Note: Our products are intended for novelty purposes only. Japanese Love Toys will not be held accountable for any kind of injuries claimed upon use of our products. 

Sold out

Sold out here, sometimes means sold out in Japan. If you want an item that is sold out please email us and we will try and reorder that item for you.

 

TERMS AND CONDITIONS FOR MY LOVE DOLL

Return Policy / Refund

Shipping company will cover the cost of the doll if it arrives broken in transit. If you open your package and you can see something broken, then you need to notify Japanese Love Toys immediately (this means upon accepting the package). 
The Doll comes with no warranty so aside from the above there is no return / refund applicable thereafter. 

Shipping for My Love Doll

Shipping method is a "door to door" service including tracking information. 
After placing your order, the creation of your doll will then begin. The doll will take the artists 2-3 weeks to be created. On average the doll is created in around 1 week, however depending on the time of year and also back logs of orders, it can take up to 4 weeks.
Once your doll is complete, Japanese Love Toys will notify you via email and the shipping process will begin. We will advise you of your tracking number. 

PLEASE NOTE FOR CUSTOMERS LIVING OUTSIDE OF AUSTRALIA.
The rates displayed for the My Love Doll are calculated for Australian customers. If you live outside of Australia please use the currency feature (top left of homepage) to auto calculate the rates in your currency. We currently ship to USA, UK, New Zealand and Japan. 

Terms and Conditions for Hanbun-ko Doll

Return Policy / Refund

JLT will cover the cost of Hanbun-ko, if the doll arrives broken in transit. If you open your package and you can see something broken, then you need to notify Japanese Love Toys immediately (this means upon accepting the package). The Hanbun-ko doll comes with no warranty so aside from the above there is no return / refund applicable thereafter. 

Shipping for Hanbun-ko Doll

Will arrive via DHL and uses shipping method of  "door to door" which includes tracking information and insurance.
After placing your order, the creation of your doll will then begin. The doll will take the artists 2-4 weeks to be created. On average the doll is created in around 2 week, however depending on the time of year and also back logs of orders, it can take up to 4 weeks.
Once your doll is complete, Japanese Love Toys will notify you via email and the shipping process will begin.